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The customer of the Sabre online shop has the possibility, after questioning Sabre customer service, and if a disagreement persists after the response given by the service in charge of processing the claim, to seek the opinion of the proposed Ombudsman by Sabre.

Indeed, in accordance with Article L. 612-1 of the Consumer Code, you can make free use of the ANM Conso mediation service which we report electronically: or by post: Médiation de la Consommation ANM CONSO 2 Rue de Colmar, 94300 VINCENNES.

As a reminder, ANM Conso can handle the files that are part of its areas of expertise (validated by the Commission for Evaluation and Control of Consumer Mediation) and concerning a professional who has officially designated it.

The opinion of the Ombudsman is not necessary and leaves the freedom to seize the competent courts.

To contact our customer service: click here


European Commission

Online Dispute Resolution of the European Commission

The Online Dispute Resolution Platform (RLL) is made available by the European Commission to enable consumers and professionals in the European Union to settle their disputes over the online purchase of goods and services without going in justice.

Link to the European Commission's Online Dispute Resolution Platform: Online Dispute Resolution